How to increase the effectiveness of IT investments: model of requirements management
Today, many highly competitive market the company's ability to effectively use information technology becomes a competitive factor. Investment in integrated information management system business is significantly greater. In this situation, many companies striving to improve the ability of IT departments to meet the requirements of the business is a natural and important task, which is usually solved by delegation team of IT developers directly to business units for which the development of IT systems. Despite the fact that this strategy allows developers to focus efforts on the implementation of the business goals, unfortunately, as a result, it leads to fragmentation and fragmentation of IT developers on the functional units, which greatly complicates the coordination and prioritization of IT projects.
This organization of work can lead to the fact that in two different units, using various technologies and solution providers can be developed and implemented the same application. Of course, business units can meet their needs and to get short-term results, but the company as a whole, may face high development cost and low efficiency of management and application integration challenges within the framework of cross-business processes. The other extreme is to improve the efficiency of IT projects is rigid centralization, resulting in a constant struggle for the speed of development and implementation of IT applications. In such an organization business units are constantly in frustration, which is caused by constant delays in terms of introduction of the necessary functionality of IT systems. In this case, IT departments are considered business as irresponsible bureaucracy, a black hole for your business requirements.
How, companies can achieve and the efficiency and effectiveness of the design and implementation of IT applications? In this paper, based on research by McKinsey, we offer you one of the most effective models for the organization of the IT department to achieve and the efficiency and effectiveness of the implementation of IT applications. Many leading companies solve this problem by separating the business requirements and solution delivery. In these companies, there are two types of IT departments: IT - service provider (for example, such as a center of excellence or a group of application developers), and Consulting Services to identify and meet business requirements, which acts as an element having a common business sense and a binder element between IT and business to coordinate requests across business units.
In this model, the consulting division located within the IT, officially reporting to the Director of IT, while it has certain obligations under the core business processes. Employees of this division work closely with business units to better understand their needs and capabilities. They also work with IT suppliers - in some cases with internal development teams in other external suppliers of IT reshny - to transform the requirements and business opportunities in the specification of new IT projects.
Advantages of the requirements management Creation of such a control system requirements have certain advantages. First, create an internal market mechanism, offering business units buyers experts - tech-savvy consultants who combine a deep understanding of customer needs and are able to communicate in the language of solution providers. For example, one large financial institution developers can spend a lot of time, introducing a slight improvement, and no one had a general picture of how it should go to the technological development of the enterprise. The company resolved the issue by organizing IT service requirements, which helped fix the planning and development of technology to track the relationship between information technology and each business unit. The second advantage of such a structure - better coordination of requests from various business services company. As a result, managers, managing requirements, may acquire an IT services and products in large volumes, increasing the efficiency of IT resources, avoiding duplication, observing the standards of the company and use the same resource more than once. Better co-ordination of business queries allows you to get a short-term improvements, which include better coordination and allocation of effort and long-term - the rapid deployment of enterprise applications and the construction of an elaborate strategy of technological development of the enterprise.
In a European telecommunications companies implementing such a system handling IT requirements has allowed to increase the return on investment in projects in several times. Moreover, as solution providers, both internal and external interact with technologically savvy professional, speed and quality of service delivery is improving. For example, one company - the supplier of the software, dividing the delivery and processing of claims, significantly improved service to its customers for six months. This was mainly achieved due to the fact that the division responsible for the processing of claims, defended the business interests of customers and could work more effectively with the division-vendor IT solutions.
In the model, the processing of claims and receive the benefits of IT professionals. Developers are consolidated into small organizations IT service providers to focus on certain examinations. This organization of the work of IT professionals to enhance and expand the professional development of career opportunities for IT spetsalistam, which, as a rule, prefer to work with technically educated customers. In addition to operational benefits, there are certain trends that influence the supply of solutions division and formation requirements. The growing availability of IT-outsourcing increases the attractiveness of the model, because the provider can be both internal and external. Businesses are no longer limited by the size of its own staff. Thus, the organization of a unified service management requirements is a top priority, which can reduce the cost of many external suppliers. Another trend - a growing "productivization» IT, in other words, IT standardizes the operation, using a limited range of infrastructure products, combined into a logically complete solutions, rather than to the system on request. Using a similar approach, consultants, creating a demand for systems and products that can focus on business issues, providing solutions provider to determine the requirements for software and hardware, and data storage. Third, most of today's complex information systems management business with their evolving capacities significantly reshapes the existing business processes. This leads to the fact that the change in business processes goes hand in hand with changes in IT. For example, the introduction of a modern system of customer relationship management (CRM), necessarily entail a change in the relevant business processes. And the consulting division responsible for the processing of claims, it is necessary to adapt the process and the changes in the IT infrastructure.
Businesses that are moving to the new model, produced significant benefits in productivity and prioritization of investments. Reduced organizational difficulties, the requirements become more clearly defined, and even change the perception of IT. And most importantly, business customers get more value from the resources invested