How do customer satisfaction and loyalty influence business profitability? For many types of business, you can hardly imagine how strong this influence is. Thus, for one company operating in plastic card business a 5% improvement in current customer retention has resulted in a multiple profitability increase... Leran more...
We have developed spot consulting services focused on increase in effectiveness of marketing business processes, sales and customer service for companies operating in the B2C&B2B sector
Development of target customer attracting and retaining strategies Identifying effective sales channels adding value for a customer Setting sales and service business processes on the basis of CRM approach Increasing complex products sales cycle effectiveness for B2C and B2C channel
Creating value for a customer = creating value for a business